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Nellie Belle Craft abides by the Queensland Office of Fair Trading guidelines.  We will consider any reasonable claim for refund or replacement on goods with the following exceptions.

There will be no refund if:

- the product was damaged after purchase
- you simply change your mind about the product
- no proof of purchase is available.

We wish to stress, however, that customer satisfaction is our goal.  If you have an issue with
any of our products, please ask.  We are always willing to hear your input.